At initialwp, we strive to provide high-quality WordPress templates and customer satisfaction is our top priority. This Refund Policy outlines our guidelines regarding refunds for digital products purchased from our website.
1. Eligibility for Refunds:
– Refunds are only available for digital products WordPress templates that are purchased directly from our website.
– To be eligible for a refund, you must request it within 7 days of the original purchase date.
2. Valid Reasons for Refunds:
– Refunds will be granted under the following circumstances:
a. Product Defect: If the purchased product is defective, not as described, or does not function as intended.
b. Duplicate Purchase: In the event of accidental duplicate purchases of the same product.
c. Non-Delivery: If you have not received the download link or access to the purchased product within 24 hours of the purchase.
4. Refund Process:
– To request a refund, please contact our customer support team at contact@initialwp.com and provide the following information:
a. Order number
b. Reason for refund request
c. Any relevant details or evidence to support your claim
5. Refund Approval:
– Refund requests will be reviewed on a case-by-case basis. We reserve the right to refuse refunds if we determine that the request does not meet the eligibility criteria outlined in this policy.
– If your refund request is approved, the refund will be processed to the original payment method within 7 business days.
6. Contact Us:
– If you have any questions or concerns about our Refund Policy, please contact us at contact@initialwp.com.
By purchasing digital products from our website, you agree to abide by the terms of this Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.